OuiSystems™ Terms of Service

Provider: Queentessence Inc (d/b/a OuiSystems™) (“OuiSystems”, “we”, “us”).
Effective: 2026-02-16 · Version: 2026-02-16-v1
Applies to: OuiSnap / OuiConnect / ReviewBooster services and related hardware-enabled access (NFC/QR products).

1) What we provide

We provide software services (“Services”) that let customers configure and host tap/scan pages, dashboards, messaging flows (SMS/email), lead capture, analytics, and review-routing flows. Some purchases also include hardware or printed materials that enable access to the Services (e.g., NFC bracelet, QR/NFC table tent, PVC cards) (“Hardware”).

2) Account responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to provide accurate contact/shipping information when required.

3) Electronic communications + deliverability

By using the Services, you consent to receive operational and security messages (e.g., login links, OTP, notices), and product communications. SMS and email delivery depends on third-party carriers/providers and network conditions, and is not guaranteed.

We commonly use providers such as Twilio (SMS/voice) and SendGrid (email). Those providers act as independent service providers and may apply their own rules, filtering, throttling, or delivery constraints.

4) Plans, billing, renewals

No-Commitment plans renew periodically (e.g., monthly) until canceled.
Commitment plans are billed for a fixed term. If you cancel early, you remain responsible for the remaining balance for the term, unless required otherwise by law.
Prices, taxes, and shipping (if applicable) are shown at checkout and/or on the invoice/receipt.

5) Hardware + shipping

Hardware is used to access or promote the Services (tap/scan).
Shipping timelines are estimates and may vary due to carriers, supply, verification, or address issues.
Hardware handling, loss, and normal wear are your responsibility after delivery, except where a written replacement policy applies.

6) Acceptable use

You agree not to use the Services to:

Send unlawful, abusive, deceptive, or spam communications.
Violate privacy rights, or collect sensitive data without proper notice/consent.
Infringe intellectual property, or misrepresent affiliations.
Attempt to probe, scan, or compromise the platform.

7) Service availability + support

We aim for high availability, but outages may occur. If an outage attributable to us exceeds 24 hours within a rolling 30-day period, we will provide a reasonable service credit as described by our support policy (typically up to one month of fees for the affected Service period).

Reported bugs with sufficient detail (steps to reproduce, account context, screenshots/logs when feasible) will be placed into a technical queue for investigation and resolution.

8) Refunds, disputes, and chargebacks

Fees are generally non-refundable except where required by law or where we explicitly agree in writing.
If you believe a charge is incorrect, contact us first so we can resolve it quickly.
Improper chargebacks may result in account limitations and additional dispute handling documentation.

9) Third-party services

The Services integrate with third parties (e.g., payment processors, SMS/email providers, map providers). Third-party services are governed by their own terms and policies. We are not responsible for outages or changes caused by third parties outside our reasonable control.

10) Privacy

Our Our Privacy Policy explains how we collect and process personal data.

11) Termination

We may suspend or terminate access if you violate these Terms, if required by law, or to protect the platform. If a fixed-term commitment plan applies, payment obligations may survive termination as described above.

12) Disclaimers; limitation of liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, special, consequential, or punitive damages.

13) Governing law

Governing law and venue: ... (set this to your chosen state/jurisdiction and venue language).

14) Contact

Support/Notices: hello@oui.systems

Note: This is a template for operational use and should be reviewed by counsel for your specific business, jurisdiction, and fulfillment/refund policies.